Desktop Support Technician

(Please submit resume in English)

Based in Mexico City, Mexico, we are LoJack a leader in the stolen vehicle recovery market. We are seeking a bilingual Desktop Support Technician with at least 3 years of experience to maintain our computer-related infrastructure and assist individuals experiencing IT difficulties. This is an exciting opportunity for those who want to work for a stable, well-established company, building transformative technologies within the revolutionary domain of IoT.

• Advise staff on appropriate procedures for directing their IT-related queries and recommendations.
• Receive and document requests for support.
• Decide on the most suitable ways of providing aid.
• Deliver IT and related assistance upon request, or as you deem suitable.
• Configure new desktops, routers, modems, and similar devices.
• Perform routine inspections and upkeep of existing installations.
• Update computer operating systems and other important software, as needed.
• Substantiate requests for hardware and software purchases and upgrades, if appropriate.
• Provide suggestions on appropriate training for staff.
• Provide expert desktop management including imaging, software installation, updates, maintenance, and performance monitoring High-level IT support, related to complex desktop and end-user troubleshooting.
• Install, configure, and update approved hardware, software, desk phones, softphones, corporate mobile devices, and computer-related peripherals.
• Document new procedures and information and update current documentation
• Assist in updating the IT desktop inventory list for all new/replacement and returned equipment.
• Other duties as may be assigned.

• 3+ Years extensive experience implementing, administering/supporting the following technologies:
• Advanced Knowledge of Microsoft Office 365
• Linux OS
• MacOS
• Knowledge and Experience with Networking technologies and concepts LAN/WAN, VPN, Firewalls, DHCP/DNS
• Desktop Imaging Software (Ghost, Dell Image Assist, CloneZilla, etc...)
• iOS and Android Mobile Devices
• Enterprise printers/scanners
• Label Printers
• Executive-level support
• Remote desktop management tools such as Kaseya or equivalent
• Audiovisual and teleconferencing unified communication tools and related equipment
• Experience with Help Desk Ticketing systems such as JIRA
• Experience with Label Printing, Bartender, EZ Label, Label Vision
• Extensive Experience with Powershell, CLI
• Involvement with company-wide deployments and/or migration efforts
• Experience with Ticketing Systems and Tech Support Skills.
• Fully Bilingual English/Spanish.

Strong Pluses

• Certifications in CompTIA A+, Network +, Mac OSX, Windows 10, Linux

We offer:

• Full-time position.
• Base monthly salary: $20,000 to $25,000 monthly gross salary according to experience.
• Law Benefits.
• Superior Perks.
• Excellent work environment.
• Being part of an international corporation with opportunities of professional growth.
• Work schedule: Monday to Friday from 9:00 a.m. - 6:00 p.m. Saturdays 9:00 a.m. – 2:00 p.m.

If you are a talented desktop support technician with at least 3 years of experience and have interest in the Internet of Things domain, we want to speak with you.